Support
Stuck? We’ll get you unstuck.
Email us
Real human, usually within 24 hours. Send the version label from the plugin’s top-right (e.g. v1.0) plus your DAW + macOS version.
FAQ
The most common questions are answered on each product’s page. For STEM OUT, that’s the FAQ section at the bottom of the product page.
STEM OUT FAQRefunds
14-day money-back guarantee on every UtiliTrix purchase. If a plugin doesn’t do what you expected, email support@utilitrix.com within 14 days of buying it. We’ll process the refund through Paddle. No forms, no haggling.
License & install
Lost your license key? It’s in your purchase receipt from Paddle. Search your inbox for "Paddle" or contact us if you can’t find it.
Reinstalling on a new Mac? Your license is good for unlimited installs by the same person — install on as many of your own machines as you like.